SHOP POLICIES


❄ Christmas Postal Dates ❄


Please purchase before these dates to ensure your items arrive in time for the holidays:
Ireland: December 20
UK / Europe: December 18
United States / Canada: December 12
Rest of the World: December 7


 

PAYMENT

Transactions can be made securely online by the following methods:

  • Visa (credit and debit cards)
  • MasterCard (credit and debit cards)
  • American Express
  • PayPal 
  • Discover

Orders can be canceled and refunded if it has not been processed for shipment. Please contact us immediately if you would like to cancel your order.

Payments are processed through either Stripe or PayPal. These payment processors are certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Your information will never be shared with any third party, and the information collected is solely used to contact you about your order if necessary. 


SHIPPING

Items in store are mailed from the Republic of Ireland with An Post, typically between 1 - 4 days once payments have cleared. If you require expedited shipping methods, do contact us with your request. Please ensure you have entered the correct address for shipping. 

International shipping is available. Delivery time can vary depending on your location, please allow adequate time:

  • US/Canada/AUS/NZ can take 5-20 working days.
  • Europe can take 3-12 working days.

Please understand that we are not responsible for any postal delays regarding your order. We do our best to mail orders as quickly as possible; and once out of our hands, any delay in its journey is out of our control.

Items are sent with either standard mail (non-trackable), or registered mail (trackable, signed-for on delivery).

Standard mail items are not insured if they go missing. Please use the registered shipping option if you have previous negative experience with your postal provider.

Regarding registered mail options, please provide an address where there will be a person to sign for its delivery. Registered mail is supplied with a tracking number (within your shipping notification email). The customer is responsible for regularly monitoring the tracking number online using their national postal services tracking feature. 

Attempted delivery – registered mail:
Contact your local Post Office immediately if you receive a notice of attempted delivery. They will hold it for several days before it's returned to us. The customer is responsible for re-shipping costs. 

Note: Orders outside the EU may be subject to taxes or customs fees imposed by your home country. The customer is responsible for paying these fees.

 

REFUNDS & REPLACEMENTS

The customer is entitled to a refund or replacement if their order is officially lost (after 35 working days), or damaged beyond use during transit by the postal provider. The customer pays for re-shipping cost. All shipping fees are non-refundable. Please contact us within 14 days of receipt if you experience any problems with your order. 

Refunds are not considered if:

  • The customer has failed to claim their item.
  • An incorrect address was provided by the customer during checkout. 
  • The item is still in transit or delayed due to processing, customs or holidays.
  • The customer has failed to contact us within 14 days of receipt, or after 35 days since its shipment.

Returns or exchanges are not accepted. Please read descriptions carefully before purchasing.


ART WITH A HEART

We care a lot about this wonderful planet of ours, so all our prints and greeting cards are printed and packaged with environmentally-friendly materials. The recycled papers are not bleached a bright white, but instead carry a soft white colour with a slight texture. These are delightful characteristics of recycled papers, and they do not compromise on quality. All our products are plastic-free, and packaged in biodegradable corn starch clear sleeves, with paper sticky tape, and 100% recycled envelopes.


ADDITIONAL INFORMATION

There may be a slight difference in colour from what you see on your screen compared to the actual item due to computer screens being back-lit, therefore creating a more luminous image. We try our best to match colours from screen to print as much as possible.

If you need a different print size to what is listed, or a custom order please contact us.

Wholesale orders are happily accepted. Please contact us for our digital wholesale catalog and details.


COPYRIGHT

All illustrations, designs, content and photos are original creations © Rachel Corcoran 2012 - 2017 (all rights reserved) and should not be replicated or used without permission. Copyright does not transfer with sale of artwork. Copying and pasting written content from this website is a disrespectful practice, please refrain from doing so. 

Rachel Corcoran ~ Illustration & Design ~ Dublin, Ireland